ORDERING ONLINE

Once you've placed your order and successfully checked out, we'll send you an order confirmation email. When we've processed your order, and it's all ready to be delivered to you, we'll send you another email along with your tracking information. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once you place your order, our team will have it packed and shipped out within 2 working days (Monday to Friday). Please expect to receive your order within 3-5 working days.

If you don't receive your order after 7 days of receiving your confirmation email, please email us at hello@nelissahilman.com

We experience a high volume of orders during festive seasons, so it may take a few extra days for your order to arrive. Thank you for your patience.

HOW MUCH IS SHIPPING?

We offer free shipping within Peninsular Malaysia for orders above RM150. For orders below RM150, a shipping fee will apply at checkout. For orders to East Malaysia, you may refer to the table below.

Sabah, Sarawak and Labuan	1 pair	2-3 pairs	4-6 pairs
Express (3-5 days)	RM40	RM70	RM160
Standard (7-14 days)	RM30	RM50	RM100

DO YOU SHIP INTERNATIONALLY?

We offer worldwide international shipping via DHL Express. Shipping rates will be reflected at checkout. 

All international orders are subject to their respective country's customs and import duty fees. The importing country will determine your customs and import duty fees upon arrival of your order based on your product value. These fees are not included in your order and shipping cost. The parcel recipient must pay all customs and import duty fees.

 

Updated May 2023.